FAQ

English Address: 7-1-45 Omiya-cho, Nara City, Nara 630-8115
TEL: +81-742-32-3020
E-mail: [email protected]

Restaurant Direct Line: +81-742-32-3022

Please note that it may be difficult to reach us by phone at the certain times. Thank you for understanding.

All guest rooms are non-smoking.

Designated smoking areas are available on the 1st and 2nd floors.

Complimentary Wi-Fi access is available in all guest rooms.
Simply enter the access code on the Accor authentication screen to connect.
Members of our loyalty program can enjoy faster Premium Wi-Fi at no additional cost.

Three of coin laundry machines are located in the Wellness Area on the 2nd floor. You can see the availability of each laundry machine from the Smart Mirror inside their room

Cup noodles and other light snacks are available for purchase at the vending machine in the 2nd-floor Wellness Area.

Vending machines for soft drinks and ice machines are available on each guest floor from the 3rd to the 7th floor.

An ice cream vending machine is also located in the 2nd-floor Wellness Area.

Room service is available. You can place your order directly through the Smart Mirror in your room.

At Novotel Nara, the 8th and 9th floors are designated as the Executive Floors.
Guests staying in suites or on the 8th–9th floors can enjoy access to the Executive Lounge on the 8th floor.

For more details, please visit ▶︎ https://www.novotelnara.com/restaurants-bars/executive-lounge/

Fitness facilities are available in the Wellness Lounge exclusively for hotel guests, with complimentary access.

The lounge features premium Technogym equipment, including treadmills, ellipticals, recumbent bikes, adjustable benches, yoga mats, and bench press machines.

Our elevators feature a card key security system for accessing guest floors.

Simply tap your card key on the sensor inside the elevator, then select your desired floor.

By joining “ALL – Accor Live Limitless,” the Accor loyalty program, you can enjoy various services, including exclusive member benefits and point rewards.

Please click here for more details. >> https://all.accor.com/a/en.html

A Work Lounge is available on the 2nd floor.

We offer soundproof private booths, perfect for web conferences.

Power outlets are also available, making it a convenient space for using laptops or charging your devices.

Procedures for changes, cancellations, and refunds vary depending on your reserved plan.

Please contact us for further assistance.

TEL: 0742-32-3020 (9:00 AM – 6:00 PM)

[Cancellations] Please contact the hotel directly at least 2 days prior to your arrival.

Cancellation fees apply starting from 1 day before your scheduled arrival:

1 day before: 20% of the room rate

On the day of arrival: 80% of the room rate

No-show (without notice): 100% of the room rate

For bookings made through third-party websites, please contact the respective booking site directly.

We accept room requests; however, please understand that we may not be able to accommodate them depending on room availability on the day of your arrival.

English We offer 14 types of guest rooms.

• Standard Double (Shower Booth)
• Standard Double
• Standard Twin (Shower Booth)
• Standard Twin
• Superior Twin
• Japanese-Western Style Twin
• Superior Family Twin
• Executive Double (Shower Booth)
• Executive Double
• Executive Twin
• Executive Superior Twin
• Executive Junior Suite Twin
• Executive Suite Twin
• Executive Japanese-Western Style Twin

For more details, please click here ▶︎ https://www.novotelnara.com/rooms-suites/

Connecting rooms are available in the following combinations:

• Standard Double (Shower Booth) + Standard Twin (with Bathtub)
• Executive Double (Shower Booth) + Executive Twin (with Bathtub)

Please contact the hotel directly for more details.

We offer Universal Twin Rooms.

Please contact the hotel directly for more details.

For reservations made directly with the hotel or through All.com, you can cancel or modify your booking free of charge up until 6:00 PM on the day before arrival.

If a cancellation is made after this time, a charge equivalent to one night’s stay will apply.

Please note that special promotional rates—such as early bird, seasonal, or consecutive-stay offers—may have different cancellation terms.

We recommend checking the specific conditions of each offer before confirming your booking.

For reservations made via travel agencies or third-party booking platforms, cancellation policies are set by those providers, so please refer to the terms shown on their website.

Reservations can be made directly on our official website, through selected third-party booking platforms, or by contacting the hotel by phone.

If your reservation was made through our official website or an authorized booking platform, a confirmation email will be sent to the email address provided at the time of booking.

Please check this email for your reservation details. If you have not received it, including in your spam or junk folder, please contact the hotel directly for assistance.

If you wish to make a reservation for a group or multiple rooms, please contact the hotel directly.

Check-in: 3:00 PM Check-out: 11:00 AM

Please note that check-in and check-out times may vary depending on your specific stay plan.

We kindly ask you to verify the details of your reserved plan.

In addition, if you expect to arrive after 10:00 PM on your scheduled arrival date, please inform the hotel in advance.

Please be aware that if you arrive after midnight (12:00 AM) without prior notice, your reservation may be treated as a cancellation.

Even before the standard check-in time, you can complete the check-in procedure at the front desk and leave your luggage with us.

If you arrive early on the day of your stay, please do not hesitate to ask our front desk staff for assistance.

Payment is required at the time of check-in.

The hotel accepts cash, all commonly used credit cards (full payment only), and QR code payments.

Late check-out is subject to room availability on the day of departure. You may also request an extension through the Smart Mirror in your room.

The following additional charges apply for late check-out:

• Until 2:00 PM: 25% of the standard room rate for the day of departure.
• Until 5:00 PM: 50% of the standard room rate for the day of departure.
• After 5:00 PM: 100% of the standard room rate for the day of departure.

For more details, please contact the hotel front desk.

The following credit cards are accepted at the hotel. Please note that we only accept lump-sum (one-time) payments.

• [Accepted Credit Cards] VISA, JCB, American Express, Diners Club, UC, DC, NICOS, Master, APLUS, Orico, UnionPay
• [Accepted Electronic Money & QR Code Payments] Transportation IC cards, iD, Rakuten Edy, nanaco, WAON, PayPay, d-barai, au Pay, Merpay, Bank Pay, J-coin Pay, QUICPay+, Alipay+, WeChat Pay

A parental consent form is required.

Please prepare it ahead of time and bring it to the front desk at check-in.

We have wheelchairs available for rent.

Please note that wheelchair use is limited to the hotel premises.

Our Universal / Barrier-free rooms are designed to be easily accessible for guests using wheelchairs.

If you would like to stay in one of these rooms, please contact the hotel for availability.

• Housekeeping Service for Consecutive Nights

Reception Hours: 10:00 – 14:00

As part of our SDGs initiatives, our housekeeping service during your stay focuses on energy saving, water conservation, and environmentally friendly practices.

If you would like your towels replaced, please place all used towels together in the bathroom.

Please place the card next to your bed on top of the bed if you would like your sheets to be changed.

Please note that if personal belongings are left in areas scheduled for cleaning, that portion of the room will be cleaned without moving your items.

• Room Cleaning While You Are in the Room

If you prefer to stay in the room during room cleaning, the service will be limited to the following.

Trash removal

Replenishment of amenities

Towel replacement

Wiping of the washbasin

• About In‑Room Trash Separation

We kindly ask that you separate your trash into two categories:

Combustible waste

Other waste (non‑combustibles / cans / bottles / PET bottles)

You may move between your guest room and the public bath wearing the pajamas and slippers provided.

Please note that wearing pajamas and slippers is not permitted in the 1st-floor lobby, restaurant, or bar, nor in the 8th-floor Executive Lounge or Rooftop Terrace.

We sincerely apologize that we do not have sauna facilities available.

Amenities available in the public bath area:

• Bath Area: Shampoo, conditioner, body wash, and body wash for children.
• Changing Room / Vanity: Face towels, water dispenser, weight scale, hairdryers, cotton swabs, makeup remover, toner, and lotion.

Note: Please bring the bath towels from your guest room.

We sincerely apologize that our public bath is exclusively for the use of staying guests.

Yes, it is possible.

Please write down the guest’s full name, check-in date (arrival date), and a contact phone number in the remarks section, and send the package addressed to the hotel front desk.

Address:
Novotel Nara
Front Desk
7-1-45 Omiya-cho, Nara-shi, Nara 630-8115
Japan
TEL: +81-742-32-3020

Please note that we are unable to accept refrigerated or frozen items, hazardous materials, or packages sent with cash on delivery or collect on delivery.

We are happy to store your luggage both before arrival and after departure.

After check-out, luggage can be stored until 12:00 a.m. (midnight) on the same day.

We can also store items such as strollers, so please feel free to ask.

We offer Yamato Transportation courier services (both prepaid and cash-on-delivery).

Please feel free to ask the front desk for assistance.

We have cardboard boxes available for parcel delivery.

They come in two sizes, 100 and 120, and each is sold for 500 yen.

We can also accept refrigerated or frozen items at the front desk.

Please note, however, that space is limited, and for hygiene reasons, we may not be able to accommodate certain food items.

Thank you for your understanding

<Amenities in All Guest Rooms>

Bath towels, face towels, hand towels, Toothbrush and toothpaste, Pajamas and slippers, Shampoo, conditioner, and body soap, Hand soap and body lotion, Sanitary bags, cotton swabs, tissues, Hairdryer, Shoehorn and hangers, Mug, glass, and spoon, Tea bags (green tea and black tea), Coffee machine capsules (including decaf), Sugar, Bottled mineral water, Bottle opener

<Executive Floor Only>

Bathrobe, Iron & ironing board, Room Facilities, Electric kettle, coffee machine, TV, smart mirror, Refrigerator and safe, Laundry service, Luggage stand,

<Items Available for Borrowing(Subject to availability)>

Smartphone chargers, extension cords, plug adapters, voltage converters, HDMI cables, Blu-ray player, Hair iron, curling dryer, Air purifier, tabletop humidifier, desk lamp, Electric heater, fan, Nail clippers, magnifying mirror, deodorizing spray, Luggage rack, ice bucket, ice packs, Iron/ironing board, Bath chair, blanket, Tempur pillow, buckwheat pillow, Bed guard, non-slip mat, Baby bottle sterilizer set, diaper bin, Children’s step stool, children’s toilet seat, baby bathtub, baby crib, Bath toys for children, Trouser press, prayer mat, Pajamas (3L), children’s pajamas (S, M, L), children’s toothbrush, children’s slippers

Note: Borrowable items are limited in quantity, so availability is not guaranteed.

< Two adult sizes available >
Regular Size
(Top: Length 80 cm, Width 64 cm
Pants: Waist 120 cm, Length 95 cm)

3L Size
(Top: Length 90 cm, Width 72 cm
Pants: Waist 140 cm, Length 105 cm)

<Japanese Channels>
Disney Channel · NHK General · NHK Educational · Mainichi Broadcasting · Asahi Broadcasting · Kansai TV · Yomiuri TV · Nara TV · NHK BS · BS Nippon TV · BS Asahi · BS-TBS · BS TV Tokyo · BS Fuji · BS 10 · BS11 · BS12 TwellV · J:COM BS · BS Yoshimoto · NHK BS Premium 4K · BS Nippon TV 4K · BS Asahi 4K · BS-TBS 4K · BS TV Tokyo 4K · BS Fuji 4K

<English Channels>
BBC NEWS
TV5 MONDE
CNA

<Streaming Apps> Personal account is required.
Netflix · Amazon Prime · Disney Plus · Hulu · U-NEXT · ABEMA · Paravi · YouTube

Breakfast is served in buffet style.
Enjoy the flavors of Nara in the morning with dishes prepared using fresh vegetables from Nara Prefecture and locally produced soy sauce.

Location: 1F “Trattoria Ponte Nara”
Hours: 6:30–10:00 (Last order 9:30)

■ 1F Restaurant “Trattoria Ponte Nara”
Breakfast: 6:30–10:00 (Last order 9:30)
Lunch: 11:30–14:00 (Last order 13:30)
Dinner: 17:00–21:30
(A la carte last order 20:30 / Buffet last order 21:00)

For more details:

トラットリア・ポンテ 奈良

■ 1F Café & Bar “Social Lounge”
11:30–22:30 (Last order 22:00)

For more details:

ソーシャルラウンジ

■ 8F Bar “Rooftop Terrace”
Sunday–Thursday
14:00–22:30 (Last order 22:00)
Friday–Saturday & the day before public holidays
14:00–23:30 (Last order 23:00)

For more details:

ルーフトップテラス

■ 1F Restaurant “Trattoria Ponte Nara”
Breakfast is available exclusively for hotel guests.
Lunch and dinner are also available to non-staying visitors.

■ 1F Café & Bar “Social Lounge”
Available to non-staying visitors as well.

■ 8F Bar “Rooftop Terrace”
Available to non-staying visitors as well.

If you have decided on a date and time, we recommend making a reservation in advance.

■ 1F Restaurant “Trattoria Ponte Nara”
For more details: ▶︎ https://www.novotelnara.com/restaurants-bars/trattoria-ponte-nara/

■ 1F Café & Bar “Social Lounge”
For more details: ▶︎ https://www.novotelnara.com/restaurants-bars/social-lounge/

■ 8F Bar “Rooftop Terrace”
For more details: ▶︎ https://www.novotelnara.com/restaurants-bars/rooftop-terrace/

For restaurant guests: parking is free for 2 hours with a purchase of ¥5,000 or more, and free for 4 hours with a purchase of ¥10,000 or more.

■ Parking Information ■

Multi-story parking: 22 spaces

Surface parking: 22 spaces (managed by Mitsui Repark)

Total: 44 spaces

■ 1F Restaurant “Trattoria Ponte Nara”

Breakfast: Takeout boxes are available.

Lunch & Dinner: Takeout is not allowed.

■ 1F Café & Bar “Social Lounge”

Takeout is not allowed.

■ 8F Bar “Rooftop Terrace”

Takeout is not allowed.

In addition, bringing in food or drinks from outside is not permitted in any of the hotel’s restaurants, cafés, or bars.

Room service is available.
You can order with the smart mirror in your room.

14:00–20:30: Food and drinks

20:30–14:00: Drinks only

Private bookings are available for banquet halls and meeting rooms.

Banquet Hall “Earth”: 170㎡

Banquet Hall “Water”: 100㎡

Meeting Room “Wind”: 20㎡

For more details, please visit ▶︎ https://www.novotelnara.com/meetings-events/

or contact the hotel directly.

Earth Banquet Hall: 80 people for a sit-down meal, 110 for a standing buffet, 99 in classroom style, 144 in theater style

Water Banquet Hall: 50 people for a sit-down meal

Wind Meeting Room: 10 people around a U-shaped conference table

Earth Banquet Hall

・Audio console: 1 (NE or SW corner)

・Wireless mics: up to 6 (1 can be lapel)

・Wired mics: up to 2 (2 east, 2 west)

・Projector: east-facing, 200″ screen

・East windows: roll-up blinds

・Lighting: 1 art baton (east), 4 lighting batons

Water Banquet Hall

・Audio consoles: 2 (1 if combined)

・Divided sections: 2 wireless mics, 1 wired mic each

・Monitors: 86″ fixed (north & south), 65″ movable available

Free Wi-Fi is available.

If you would like a wired LAN connection, it is available for a fee, so please request it when making your reservation.

If you bring your own food or drinks, a fee will be charged.

You will also be required to complete a liability waiver. For details, please contact our staff.

To ensure families enjoy their stay, we provide free bed-sharing and dedicated amenities for children in elementary school or younger.

For children in elementary school or younger, one child per standard bed may share the bed with an adult free of charge.

When making a reservation, please enter only the number of adults; there is no need to include children sharing a bed.

If a child requires a separate bed, the adult rate will apply. Thank you for your understanding.

Breakfast

Preschool children: Free

Children aged 7–12 (elementary school): Half the adult price, 1,650 yen

For lunch and dinner, please check to the restaurant page.

Amenities
We provide children’s toothbrushes, slippers, and pajamas.

*Pajama sizes: S (90 cm), M (110 cm), L (130 cm)

Loaner Items
Children’s pajamas, baby beds, bed guards, baby bathtubs, children’s toilet seats, kids’ steps, waterproof sheets, diaper pails, and baby bottle sterilizing sets.

Quantities are limited. Please contact the hotel for availability.

Bed guards are available.

Quantities are limited, so please check with the hotel in advance.

A kids’ area is available in the wellness lounge, which is reserved for hotel guests only.
It can be used free of charge.

Nursing rooms and diaper-changing facilities are available on both the 1st and 2nd floors.
They are also available for use by restaurant guests.

High chairs for children are available at Trattoria Ponte Nara on the 1st floor.

We provide a baby bottle sterilization kit among our borrowable items. Please use it together with the microwave in the 2nd-floor wellness area.
Please note that the number of items is limited.

We have a limited number available, so please don’t hesitate to ask if you need one.

Children under 13 must be accompanied by a parent or guardian.

Children aged 7 and older do not use the mixed bath.

Baby soap is provided in the public bath for your convenience.

For guests arriving by train

• About an 8-minute walk from Kintetsu Nara Line “Shin-Ōmiya” Station
• About a 19-minute walk from JR Kansai Main Line “Nara” Station

For guests arriving by car

• About 15 minutes by car from Keinawa Expressway, Kizu IC exit
• About 15 minutes by car from Daini Hanna Toll Road, Hōrai Ramp exit

Hotel Parking

・Parking is available and the parking fee is ¥1,500 per night.

・We offer a total of 44 spaces: 22 in the surface parking lot and 22 in the multi-story (mechanical) lot.

・Parking is first-come, first-served; reservations are not accepted.

・For the surface parking lot, please use the Mitsui Repark facility affiliated with the hotel.

・The multi-story parking is operated and managed by hotel staff.

Due to limited parking availability, use of the parking lot is restricted to the duration of your stay (from check-in to check-out).

A shuttle bus operates between Yamato-Saidaiji Station (Kintetsu Railway) and Novotel Nara.

Guests arriving at JR Nara Station or Kintetsu Nara Station are kindly requested to take the shuttle bus operated by JW Marriott Hotel Nara.

For more details, please visit our Access page:

アクセス

An airport limousine bus service from Nara Convention Center, which is about a 2-minute walk from the hotel.

For inquiries by phone: +81-742-22-5110

■ Kansai International Airport ⇔ Hotel
Travel time: Approximately 70 minutes
Fare: JPY 2,400 (one way)
For more details, please refer to the Nara Kotsu Airport Limousine Bus website:

奈良－関西空港線

■ Osaka International Airport ⇔ Hotel
Travel time: Approximately 70 minutes
Fare: JPY 1,750 (one way)
For more details, please refer to the Nara Kotsu Airport Limousine Bus website:

天理・奈良－大阪(伊丹)空港線

Bicycle parking is available, but spaces are limited. Please note that it is on a first-come, first-served basis.

We have an automated parking garage with a capacity of 22 vehicles. Vehicle sizes are as follows:

• Standard car (AX type): Length ≤ 5300 mm, Width ≤ 2050 mm, Height ≤ 1550 mm, Weight ≤ 2500 kg
• Mid-roof car (AXM type): Length ≤ 5300 mm, Width ≤ 2050 mm, Height ≤ 1750 mm, Weight ≤ 2500 kg
• High-roof car (AXH type): Length ≤ 5300 mm, Width ≤ 2050 mm, Height ≤ 2000 mm, Weight ≤ 2500 kg

This garage is for passenger cars (four wheels) only. Please fold in your side mirrors when using the facility.

Nearby parking options are as follows:
If the parking lot at Novotel Nara is full, please using the parking lots below:

Nara Prefectural Convention Center – Underground and Surface Parking: 330 spaces

The Park, Omiya-cho 6-chome: 11 spaces

GS4 Park, Nara Omiya: 26 spaces

• FamilyMart Nara Convention Center Store – 150 m, about a 4-minute walk
  Hours: 8:00–23:00
• Lawson Nara Shijō Ōji 1-chome Store – 250 m, about a 6-minute walk
  Open 24 hours
• 7-Eleven Nara Ōmiyachō 4-chome Store – 300 m, about an 8-minute walk
  Open 24 hours

• Restaurants
• M! Nara (shopping complex)
• Goldfish Museum
• Tsutaya Bookstore
• Starbucks Coffee
• Post Office, etc.

We have staff who can speak English, Chinese, and Korean.

A microwave is available on the 2nd floor in the noodle vending machine area. Please feel free to use it.

Please contact the hotel.

If you would like it to be shipped, we will send it to you via cash on delivery.

A currency exchange machine is available on the 1st floor.

Please note that we do not exchange Japanese yen into foreign currency.

The restaurant and social lounge on the 1st floor of our hotel are barrier-free and accessible for wheelchair users.

In addition, accessible restrooms are available on the 1st and 8th floors.

We can arrange cakes, flowers, and other special items.

We offer a cake size No.4 (12 cm in diameter) for 6,500 yen.

Please feel free to contact the hotel in advance.

In accordance with Article 24 of the Pharmaceutical Affairs Act, our hotel does not provide any medications.

However, we can direct you to nearby pharmacies or medical clinics—please ask the front desk for assistance.

Only service dogs are allowed to stay.

Housekeeping can clean the room daily; however, for environmental reasons, amenities, towels, and linens are replaced only upon request.

Guests can use the fitness room for 24 hours.
Unfortunately, rental workout clothes are not available, so please wear comfortable clothing for exercise.